By Vadlamani Ravi
Banking internationally has gone through huge adjustments because of the profound impression of advancements and traits in details verbal exchange applied sciences, company intelligence, and danger administration concepts. whereas banking has turn into more uncomplicated and simpler for the shopper, the advances and intricacies of rising applied sciences have made banking operations all of the extra bulky. Advances in Banking know-how and administration: affects of ICT and CRM examines a number of the myriads of technical and organizational parts that influence prone administration, company administration, danger administration, and patron dating administration, and gives learn to help the profitable implementation of linked supportive applied sciences.
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Extra resources for Advances in Banking Technology and Management: Impacts of ICT and CRM (Premier Reference Source)
The chapter also highlights the important role played by data mining algorithms in helping banks achieve their marketing objectives, fraud detection, anti-money laundering, and so forth. In summary, it is quite clear that banking technology has emerged as a separate discipline in its own right. As regards future directions, the proliferating research in all fields of ICT and computer science can make steady inroads into banking technology because any new research idea in these disciplines can potentially have a great impact on banking technology.
70). , all federal organizations and many other companies require that their employees have an account in the bank) are among the reasons why the bank exhibits a healthy financial performance notwithstanding its poor technical performance. Multiple regression analysis (MRA) was carried out to show the influence of the factors on the customers’ overall satisfaction with the services. 0001), the analysis enabled insights to be developed for understanding that satisfaction. 0001. 408b+0. 116e, where S is the customers’ overall satisfaction with the bank’s services, a is the perceived performance of the business and financial transactions, b is the perceived performance of customer relationship, c is the perceived performance of the information technology, d is the perceived performance of branches, and e is the perceived performance of the image.
1998). Industrial organization of banking: A review. International Journal of the Economics of Business, 5(1), 97-118. , & Berry, L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50. , & Berry, L. (1988).
Advances in Banking Technology and Management: Impacts of ICT and CRM (Premier Reference Source) by Vadlamani Ravi